Collections & Recovery Controls Audit
Review of delinquency workflows, agent authority, and customer treatment controls for lending operations.
From HK$48,000 · Typical duration 2–3 weeks
What we deliver
Fieldwork covers dunning schedules, hardship pathways, write-off authority, and third-party agency oversight. Findings focus on fair-treatment risk, leakage in recoveries, and evidence packs suitable for internal audit or board challenge.
Who this fits
Credit risk, CRO, and operations leads at digital consumer or SME lenders preparing for board challenge, investor diligence, or supervisory dialogue on lending risk controls.
How we work
Remote and on-site sessions from our Central studio at Wing On House. Access scope and sample design are agreed in writing before fieldwork. See the full audit methodology.